Once your orders are confirmed, the next step is sending them to a delivery partner for fulfillment. COD Rocket checks for potential issues before assignment.
How to send orders to a deliverer
- Go to Orders.
- Select the confirmed orders you want to send (use checkboxes).
- Click Send to Deliverer.
- The system runs a pre-check and flags any issues:
- Fix Customer โ Missing or invalid customer info (name, phone).
- Fix Delivery Area โ The delivery city isn't covered by the selected deliverer.
- Fix Products โ Product availability or stock issues.
- Fix Shipping โ Missing or incomplete shipping address.
- Resolve any flagged issues on the error resolution screens.
- Select the deliverer to assign the orders to.
- Click Send.
After sending
- Orders appear in the deliverer's dashboard under "Received Orders."
- The delivery status updates to "Shipped."
- If automations are configured, WhatsApp notifications are sent to customers.
Tip: You can also assign a deliverer when creating or editing an individual order, without using the batch send flow.
Frequently Asked Questions
What if an order has issues during the pre-check?
Fix them on the error screens (update customer info, address, or product availability) before proceeding.
Can I reassign orders to a different deliverer?
Yes, use the bulk edit "Deliverer" operation or edit the individual order.