COD Rocket integrates with the WhatsApp Cloud API to let you send and receive WhatsApp messages directly from your dashboard. Send order confirmations, delivery updates, and have real-time conversations with customers.
Setting up WhatsApp
- Go to Tools > WhatsApp > Account.
- Enter your WhatsApp Cloud API credentials:
- Phone Number ID โ From your Meta Business dashboard.
- Business Account ID โ Your WhatsApp Business Account ID.
- Access Token โ Your permanent or temporary API token.
- Phone Number โ Your WhatsApp business phone number.
- Display Name โ Your business display name (optional).
- Click Save.
- COD Rocket generates a Webhook URL and Webhook Secret automatically.
- Go to your Meta Developer Dashboard and configure the webhook:
- Paste the Webhook URL provided by COD Rocket.
- Enter the Webhook Secret as the verification token.
- Subscribe to messages webhook field.
Required credentials
| Field | Required | Where to find it |
|---|---|---|
| Phone Number ID | Yes | Meta Business Suite > WhatsApp > Phone Numbers |
| Business Account ID | Yes | Meta Business Suite > WhatsApp > Settings |
| Access Token | Yes | Meta Developer Dashboard > Your App > API Setup |
| Phone Number | Yes | Your WhatsApp Business phone number |
| Display Name | No | Your business name on WhatsApp |
What you can do after setup
- Send messages to customers from the WhatsApp Inbox.
- Receive messages from customers in real-time.
- Send template messages (pre-approved by WhatsApp).
- Automate messages on order status changes.
- Create orders directly from WhatsApp conversations.
Important: You need a Meta Business account and an approved WhatsApp Business profile. WhatsApp Cloud API has its own messaging costs from Meta.
Frequently Asked Questions
Do I need a Meta Business account?
Yes, WhatsApp Cloud API requires a Meta Business account and an approved WhatsApp Business profile.
Is there a cost for WhatsApp messages?
WhatsApp Cloud API has its own pricing from Meta. COD Rocket doesn't charge extra for the integration.
What's the difference between template and free-form messages?
Templates are pre-approved by WhatsApp and can be sent anytime. Free-form messages can only be sent within 24 hours of the customer's last message.